Topaz Signature Pad Software For Mac

The Topaz® Adobe Acrobat plug-in for PC and Mac allows you to add, pre-place, sign, view, and validate signatures in PDFs using Adobe Acrobat. The Topaz Adobe Acrobat plug-in comes bundled with the following options: Cryptographically bound to document for security Time and date stamping added to signature properties. A compatible Topaz Signature Pad is required to demo the plug-in. Terminal Servers: The Topaz BSB signature model T-LBK462-BSB (SignatureGem LCD 1X5) is required for eSign plug-in use in a terminal services environment. A “signature pad” is an electronic device that captures the signature speed and pressure (plus other various parameters) done by someone to provide a legal, binding certification on a document. So, the tablet stylus on the iPad only captures the handwriting, but not the biometrics. EZRentOut now supports the Topaz signature pad for capturing electronic signatures. This enables you to capture signatures more conveniently, thereby creating a smoother verification process for your users. Here is everything you need to set up electronic signatures using Topaz on EZRentOut: Topaz Signature Pad Model T-S460-HSB-R. SigGem tablet series. All Topaz signature pads come bundled with powerful software tools and support for the capture, encryption, and storage of electronic signatures. All software and updates are licensed for use with Topaz tablets at no extra charge and can be downloaded from the Topaz website. The topaz signaturegem 1x5 signature capture pad with lcd display for interactive text and graphics is a value priced, feature packed signature capture pad. Has ranked n/a in low light conditions. Siglite slim 1x5 features all the high-quality biometric and forensic capture techniques of a siglite tablet but with a thin 0.20 profile for extreme.

Electronic signature capture is a technology for signing electronic document files with a handwritten signature. The use of this technology allows for the elimination of the mailing, storage, filing, copying, and retrieval of paper documents. This will save your business time and money.
In companies and organizations which process a large number of signed paper contracts and forms, digital signature capture can save millions of dollars per year in overhead costs. For example, the savings in an insurance company with 1,000 field agents can be on the order of $25 million dollars per year compared with the cost of using paper documents. The return on investment in your Topaz® pads is in the thousands of percent return.
In addition to savings in overhead costs, digital signature technology speeds business processes and improves productivity. When used with the Internet or an intranet, all of the documents and contracts that an organization uses, including customer and vendor contracts, service contracts, and human resource documents, can be made available anywhere, anytime, electronically. Today's business world revolves around instant access to information. Electronic digital signature capture allows that same instant access to legal, robust signed documents, contracts, and receipts.

What are the key features of Topaz signature pads?

• Widest range of integrated technology, intellectual property, distribution, reseller, technical support, service, and ISV third-party application elements in the industry by a wide margin.
  
• Powerful signature capture drivers and software on all standard authorized pads, where all updates and support are free.
  
• All Topaz verification and security tools supporting your application in the background.
  
• A range of sizes from LCD 1x5 to a full legal-sized clipboard pad, including LCD-based and cost-efficient touchpads.
  
• Software tools that work across the entire product line, allowing software learning to apply to many different application areas in your company.
  

Each Topaz signature pad was developed with a specific set of customer requirements in mind. When it comes to automating signatures, different applications have different needs in terms of size, cost, paper trail, LCD ink, etc. The availability of such a wide range of pad products from a single vendor, all utilizing a common set of software tools, is a powerful combination for the automation of a wide range of needs within your organization.
There are two basic categories of Topaz signature pads: SigLite® and SignatureGem®. Topaz SignatureGem pads are best used in applications where signature volume is high and/or the pad is used in a public area and as a result, there is the potential for abuse. They are rugged, durable, and portable but also reliable and long-lasting with high-performance electromagnetic pen and sensor technology. Topaz SigLite pads offer lower-cost technology than the SignatureGem pads but are still reliable and long-lasting with a patented passive stylus.
For a complete list of Topaz signature pads, visit our Products Page. For help selecting your signature pad model, contact our Sales Team.

Topaz electronic signature pads have been deployed in the millions since 1995. Because Topaz has been in the business for many years, millions of people have successfully used our products and software as they have been deployed with thousands of independent software applications. With the wide use of Topaz pads and software, you and your application benefit from the network effects of the Topaz eSign Ecosystem®, including familiarity of use, the ability of a single Topaz pad to support multiple applications, and so on.

What is the importance of using SigPlus software for signature capture?

SigPlus software is available in a variety of forms for major development environments and application types, allowing for great versatility. The same building block control works just as well on a desktop, notebook, or over the Internet and can be downloaded from the electronic signature software section of this site.

With which operating systems do Topaz products work?

For PCs, Topaz signature pads and software operate on Windows 7 and up. For Macs, applications can be created in Java for use with Topaz signature pads on OSX Version 10.6 and up. Customers can also download the GemSignPlus Adobe Plug-In for Mac.

What are the temperature and humidity operating ranges for Topaz products?

Operating temperature is 0°C to 40°C (32°F to 104°F). Storage temperature is -20°C to +60°C (-4°F to +140°F). Humidity can be 10-90% RH, non-condensing.

What is the reliability of a Topaz signature pad - both calculated and in the field?

Topaz Signature Pad Software

Calculated standard pad MTBF is generally greater than 500,000 hours (greater than 50 years). Calculated LCD pad MTBF is generally greater than 100,000 hours (greater than 10 years).

‍Actual field use experiences are really what determine the reliability of the signature pad, and Topaz has a lot of experience in the field. This includes a single Topaz pad capturing well over 1 million signatures in the field. The Topaz pen has been qualified to over 30 million activations and high G-forces. Our experience is that of field reliability. Our patented technology and attention to detail makes all the difference.

What are 'renewable warranty options' for my signature pad?

If your signature pad needs repair and is out-of-warranty, Topaz can repair and renew your signature pad to provide a new 1-year warranty. Renewal price varies depending on signature pad model. Contact us for more information.

What different signature pad connection types does Topaz offer?

• HSB: These signature pads plug into the computer’s USB port and run over a HID interface.
  
• HSX/BHSX: These high-performance USB signature pads plug into the computer’s USB port, run over a HID interface, and are ideal for remote environments with USB redirection.
  
• BHSB: These signature pads can utilize either a USB or serial connection. USB cables are included with the pad for USB mode, while a serial cable kit must be purchased for use in serial mode. Only one mode can be used at a time. For instructions on connecting the serial cable kit, see the “Connection Instructions” section of the Serial Cable Kit Guide.
  
• BSB/BBSB: These signature pads plug into a USB port, but run a “Virtual Serial” interface. They are ideal for remote environments with either USB redirection or COM port forwarding.
  
• B: These signature pads plug straight into a serial port. If the “B” pad has an LCD, the signature pad requires an additional y-cable splitter to draw more power to the pad, so that the pad functions properly. This is included with your initial signature pad purchase. The single end of the splitter cable is plugged into the serial connector on the signature pad; the double end of the splitter cable is plugged into a serial COM port on the computer, as well as into a USB port.
  
• BT: These signature pads connect via Bluetooth. For set-up instructions, see the Topaz Bluetooth Pairing Guide.
  
• WF: These signature pads connect via Wi-Fi. For set-up instructions, see the Topaz Wi-Fi Connection Guide.
  

What is the significance of the 'R' at the end of Topaz signature pad model numbers?

The “R” indicates that all current Topaz model numbers are RoHS compliant.

My signature calibration is off on my Topaz LCD pad. How do I recalibrate it?

For recalibration instructions, follow the instructions in the LCD Field Calibration How-To Guide.

How do I adjust the contrast on my Topaz LCD signature pad?

You can adjust the contrast on Topaz SignatureGem LCD 4x3 or 4x5 signature pads (models T-LBK755 or T-LBK766). View the LCD Contrast Adjustments Guide for instructions.

How do I sign in QuickBooks using my Topaz signature pad?

Topaz recommends that reports be easily exported from QuickBooks to PDF format and signed using either our bundled Adobe Acrobat Plug-In (available for both PC and Mac) or our pDoc Signer standalone PDF application (available for PC), free-of-charge.

How do I install a Topaz LCD signature pad with serial interface on my computer?

A Topaz LCD pad with serial interface requires more power than can be provided by just the serial port of your PC. Therefore, these pads are supplied with the cables needed to power the pads via USB port while sending the signature data to the standard serial port. Follow the instructions in the LCD Serial Troubleshooting Guide. An AC wall transformer is available for those who would prefer it. Please contact us for more information.

How do I connect my Topaz serial signature pad to a network?

To connect your Topaz serial pad to a network, you must utilize the Ethernet adapter and cable. View the Topaz Ethernet Adapter How-To Guide for installation instructions.

How do I correctly install my serial-to-USB adapter to work with my Topaz signature pad?

If you are using a serial-to-USB adapter with your Topaz signature pad, follow the steps in the Serial-to-USB Adapter Guide.

DO NOT OPEN THE PEN. The pen tip is removed from the tip of the pen and replaced all from the open end of the pen. Simply grasp the tip of the cartridge and pull it out from the end of the pen. If the pen is forced open, it will be virtually impossible to re-assemble without special factory tools. Please note that not all pen models have a removable pen tip.

The majority of Topaz signature pad models have battery-free pens. Signature pad models T-C912, T-C916, T-S261, and T-S751 have battery-operated pens. To replace pen batteries, rotate the rear pen cap one quarter turn counter-clockwise and remove. Remove the old batteries and replace with type #393. Replace the pen cap and lock into place with one quarter turn clockwise.

The FAQ below address general end user software questions.
View the Topaz Software Development FAQ Guide for information on creating custom eSignature applications.

I updated Chrome, and SigWeb no longer captures signatures.

Chrome Version 57 or higher should use SigWeb Version 1.5 or higher. To set-up, follow these steps:

• In your list of Services (Start - Control Panel - Administrative Tools - Services), locate the 'Topaz SigWeb Tablet Service', and stop it.
  
• Under Programs and Features (Start - Control Panel - Programs and Features), right-click on 'SigWeb' and choose 'Uninstall'. Allow the uninstall to complete.
  
• If you also locate 'Topaz SigWeb Tablet' in the list under Programs and Features (you may or may not find it listed), please uninstall it as well.
  
• Once done, look on the back of your signature pad to find your model number. Then, follow the SigWeb Installation Steps (this is critical to successful installation).
  

When I sign in Chrome using SigWeb, I do not see the signature as I am signing. However, I do see the signature in other browsers.

As you sign, SigWeb draws the signature into the canvas signing area in real time. Unlike other browsers, Chrome saves temporary files associated with this process on your computer. Chrome deletes these temporary files when the browser closes normally. In rare cases, when Chrome does not close normally, the files may not be deleted properly. Delete the temporary files left by Chrome from the following folder: WindowsUsers%UserName%AppDataLocalTemp. After the files have been deleted, update your web server to use the latest version of SigWebTablet.js to mitigate this.

When I sign using SigWeb in IE11, I don't see the signature in the signature box, but after signing and clicking 'Done', the data is provided. How can IE11 be set to show the signature when signing?

In Internet Explorer 11, navigate to 'Tools'-'Internet Options'-'General'-'Browser History'-'Settings'. Change this to read 'Every time I visit the web page'.

After installation, where are pDoc Signer and pDoc Forms Designer located on my computer?

After installation, pDoc Signer and pDoc Forms Designer are located in the folder C:Program Files (x86)pDoc Signer. pDoc Forms Designer is included with the pDoc Signer download. pDoc Signer creates a shortcut on the desktop; you can create one for pDoc Forms Designer after installation.

I receive a message regarding the SHA1 algorithm in Adobe Acrobat when signing using the Topaz GemSignPlus plug-in. How do I resolve this?

In keeping with Adobe's base requirements for Acrobat plug-ins, Topaz has included a certificate (SHA1-type) in the GemSignPlus plug-in for years. However, Topaz does not use this certificate to sign the document as may be the case with other systems. Instead, the Topaz GemSignPlus Adobe Acrobat Plug-In has always utilized the biometric signature data captured via a Topaz signature pad and other patented Topaz techniques in place of the SHA-1 certificate to sign the PDF.
You can dismiss this stock message and check the box 'Don't show again' when the window appears, as it does not apply to Topaz signatures for the reasons listed above. You can then proceed with the normal signing process.

The plug-in sizes a signature's display image using its baseline as a reference rather than its top edge. If the cursor is immediately beneath a line of text, the plug-in will adjust its size to fit from the cursor up to the text above - only one line - rather than using any available space below the cursor. To ensure that your signature images are displayed at the proper size, make sure that you leave enough space between the cursor and any page items appearing above it before signing.

Topaz Signature Pad Software For Mac

In MS Word/Excel, why doesn't my signature appear in the document after signing?

First, verify that a signature was created by clicking on the Validate Sig icon. If a message appears that says 'No Valid Signature in Document', a signature was never created. Make sure that Word is in 'Print Layout' by clicking 'View' and selecting 'Print Layout'. Now, click the Sign Doc icon. 'New' should appear in the signature select box. Sign, name the signature if desired, and click Done.

In MS Word/Excel, why does my signature appear higher than the location where my cursor was placed?

This indicates that the white space normally seen between two pages in a document is hidden. Click on the Office Button or 'File' tab > 'Options' > 'Display', and check the box next to 'Show white space between pages in Print Layout view'. Then, exit out of the 'Options' window and open the 'Sign Doc' window from the 'Add-Ins' tab. Select the affected signature, delete it, and re-sign the document.

How do I place a signature inside a table using MS Word/Excel?

The best way to place a signature inside a table is to first place the cursor somewhere in the document (outside of the table) with plenty of blank space. Go to the 'Add-Ins' tab and click on the 'Sign Doc' icon. Sign, name the signature if desired, and click 'Done'. Then, go to the 'Developer' tab and click on the 'Design Mode' icon. You can now resize the signature field and drag it into an existing table in the document.

Can I use date fields when creating Word documents or Excel spreadsheets?

Do not use date fields when creating documents or spreadsheets. Date fields can auto-update when the document or spreadsheet is opened. This will cause any signatures within the document or spreadsheet to become invalid. To avoid inadvertently invalidating signatures, it is best to manually enter dates into a document or spreadsheet.

Can I send a signed Word document or Excel spreadsheet to someone else?

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Yes, the other party will simply need to install SigPlus and the Topaz MS Office Plug-Ins, free of charge.

In MS Word/Excel, why doesn't the Signature Select in the Sign Doc window say 'New?'

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This could mean that you're not in Print Layout. Close the 'Sign Doc' window and go to 'View' > 'Print Layout'. Then, try clicking 'Sign Doc' again. If the Signature Select still doesn't list 'New' at the top, one of the signature fields in the document is currently highlighted. Close the 'Sign Doc' window and place your cursor somewhere else in the document. When you see your blinking cursor, click the 'Sign Doc' button and the Signature Select will default to 'New.'

How do I fix the error in MS Word/Excel: 'Command only available in Print Layout/View?'

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Certain commands in the Word plug-in require that the MS Word document be displayed in 'Print Layout' view. To fix this, simply click the 'View' menu and choose 'Print Layout' to continue signing.

How do I fix the error in MS Word/Excel: 'The macro cannot be found or has been disabled because of your macro security settings?'

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For macro security settings, follow instructions in the Word Plug-In Guides.

When I open my signed Excel spreadsheet, I see the signature flash and then disappear. How do I fix this?

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To fix this problem, follow the instructions in the Excel Quickload How-To Guide.